6 Messages
Mid-split upgrade completed today but website still shows slower uploads
After the rest of the country had mid-split for years, my humble Seattle area neighborhood finally got the mid-split upgrade. However, the website still shows the slower upload speeds. How long does it typically take to get this updated in the system? I'm 99% sure this upgrade was for mid-split since the notification said this was needed to eventually offer symmetrical download/upload. Also, after a mid-split, how long does it typically take to get to X-class service from here?
XfinityAldrik
Official Employee
•
2.5K Messages
15 hours ago
Thanks for reaching out @user_lrkrhb! It sounds like there might be a delay with our website showing your address has received the mid-split upgrades. There is not an exact date on when our X-Class speeds will be available in each area. However, we can confirm what speeds the address is currently eligible for and help provision the correct boot file if your eligible for mid-split speeds and not receiving them.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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