Visitor
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1 Message
Mid-Split maintenance March 25th caused very slow download - likely high Uncorrectable Error rate? Northern California
Hello,
My download speed has been stuck at 10% of my plan (around 10 mbps) since Mid-Split maintenance serviced my area on March 25th, and I suspect a high Uncorrectable Error rate on the downstream channels. This has worked fine for years prior. My upload speed has been consistent around 18 mbps (still a little slower than my plan).
Thanks,
Tom
XfinityJohnG
Official Employee
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2.6K Messages
3 hours ago
Thank you for reaching out to our team here. That is definitely an issue that we can look into from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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