@user_qb86mp thank you for using the Community Forums page. Wanting to know if the midsplit upgrade is available to you is completely understandable to take advantage of those improved speeds. I can happily check if your account is impacted. Please send me a direct message with your full name and complete service address.
Here is how you can send that direct message over.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
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EG
Expert
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120.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.4K Messages
2 years ago
@user_qb86mp thank you for using the Community Forums page. Wanting to know if the midsplit upgrade is available to you is completely understandable to take advantage of those improved speeds. I can happily check if your account is impacted. Please send me a direct message with your full name and complete service address.
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