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Tuesday, November 5th, 2024 8:57 PM

Mid Split Availability

Checking to see if my neighborhood is slated to get the midsplit upgrade.  

Expert

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107.1K Messages

18 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1K Messages

18 days ago

@user_qb86mp thank you for using the Community Forums page. Wanting to know if the midsplit upgrade is available to you is completely understandable to take advantage of those improved speeds. I can happily check if your account is impacted. Please send me a direct message with your full name and complete service address.

Official Employee

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1K Messages

Here is how you can send that direct message over.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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