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user_4z66ht
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4 Messages

Thursday, December 26th, 2024 8:36 PM

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MichaelC

Hi. My name is [Edited: "Personal Information"] and i have a comcast repair that supposedly needs to be done at my house. Kevin Curry from PRG consulting reached out to me to get this repair done with claim number

PRG Claim Number:[Edit: Personal Information]

please i am not sure if it is legit. please can you reach out to me. my email address is [Edit: Personal Information]. i would like to talk to some one directly please 

Thank you 

Question

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Updated 

1 year ago

 • Edited

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XfinityEricB

Official Employee

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3.2K Messages

1 year ago

 

user_4z66ht Thanks for reaching out about a claim from PRG. We do our own repairs, and would have a work order on your account for any repairs needed. I would be happy to review the account to confirm if we needed to do any work for our services. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_4z66ht

4 Messages

@XfinityEricB​

Aman [Edited: "Personal Information"]

Account Holder : Randika [Edited: "Personal Information"]

email: [Edited: "Personal Information"]

PH: [Edited: "Personal Information"]

(edited)

1 year ago

0

user_4z66ht

4 Messages

Please advise on how am I supposed to respond to the issue in hand. Is there a number I can call and talk directly.  Thank you

1 year ago

0

XfinityBradM

Official Employee

 • 

1.3K Messages

You will want to follow the instructions outlined by my colleague to send us a direct message with the requested information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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