MGM+ Subscription Cancelation

I opened the settings page on my Xfinity Flex Box and went to subscriptions and MGM+ isn't listed as a subscription but it's still on my bill. Please unsubscribe me from this service.

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XfinityKassie

Official Employee

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2.1K Messages

26 days ago

user_un13rm Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with your MGM+ subscription. I'm happy to help you cancel your subscription. Are you able go through these steps and cancel the subscription? The navigation is a bit different from the previous ones you tried. Please let me know if you run into any issues.

1. On your Flex box, go to the home screen.

2. Select the Manage Channels app and press OK on your remote.

3. Navigate to the Premium tab to find your subscriptions.

4. Select the MGM+ subscription you want to remove and press OK.

5. Follow the on-screen prompts to Submit your changes to confirm the cancellation.

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user_un13rm

Visitor

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2 Messages

26 days ago

I've already done this and it says "You have not bought any app subscriptions from Xfinity" but it's still billing me for MGM+

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XfinityDena

Official Employee

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3.7K Messages

@user_un13rm

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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SALLYBBBB

Visitor

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2 Messages

5 hours ago

hei there

i tried mgm for a week and want to cancel today, as agreed

how do i do this ?

or you cancel now as i am not willing to pay f or this subscriiption

it was a trial

it's over

thanks

[Edited: "Personal Information"]

(edited)

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XfinitySean

Official Employee

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203 Messages

Hey there! Thanks for reaching out through our community forums! You should be able to unsubscribe from MGM+ by following the steps listed here, under the section titled "Unsubscribe during or after your seven-day free trial".
Please let us know if that helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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SALLYBBBB

Visitor

•

2 Messages

5 hours ago

help

cancel now

please

our week i sup

cancel now

thanks

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Customer Service

user_un13rm

MGM+ Subscription Cancelation

XfinityKassie

user_un13rm

XfinityDena

SALLYBBBB

XfinitySean

SALLYBBBB

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