This is not an xfinity problem. It has to do with the local station that carries the METV and H&I broadcasts. I'm not sure about H&I but METV comes through a facility in Toccoa GA. My guess is they know about it and probably are having problems fixing their audio equipment that must have broken down. This same facility in Toccoa had picture problems several years ago and it took weeks or months to get it fixed.
@user_mdyfh7 All you have to do is switch the sound track (SAP) from English to Spanish. You will hear English on the Spanish SAP channel. Go figure....
Xfinity... are you planning to issue a refund for the fact that we have not been able to utilize at least 3 of your channels for going on 6 days now? I know you are passing the buck and claiming that it is not your network or systems causing the issue, but you are the one we pay. The buck stops with you. What is being done to fix this problem? When should be expect a resolution? The engineers must not be working very hard if they haven't fixed the problem in 6 days. What sort of financial compensation should Xfinity customers expect?
Great post! The buck DEFINITELY stops with them! The fact that there has been absolutely NO communication from Xfinity to alert folks of the problem (regardless of who's at fault) and assure customers that they are working on a resolution is totally unacceptable. Unfortunately, it doesn't even feel like they are taking the posts here seriously. Not even any response taking responsibility for resolving the issue, just asking for more info or suggesting a weak work-around (without any promise of an actual fix). Just when I thought Comcast/Xfinity was getting better at customer service, I was proven wrong once again! What a [Edited: "Personal Information"] show!
This may take a while. The Decades Network ended on March 27th, 2023 to be rebranded as "Catchy Comedy," yet this WGTA Facebook page still displays the Decades logo in their banner photo. Mayberry in 1960's tv land is more up to date than WGTA. Also, their [Edited: "Invalid phone number"] phone number which they published here in this Facebook page is disconnected. Time for a new affiliate! WUPA, the other Atlanta Me-TV (69.4) and Heroes & Icons (69.7 over the air) affiliate....both of which currently have sound over the air.
As of 1:00 PM on8/7/2024. MeTV does have audio working, however H&I(232) and Story (233) still have NO audio. Good news, but we need ALL of the channels working correctly - which we pay for.
user_clvusq Hello and thank you for reaching out via our Xfintiy Community Forums today. I am sorry that the sound is is not working for MeTV. We have a service interruption ticket submitted for this issue. The audio concern appears to be with WGTA the local affiliate that broadcasts H&I, and MeTV in your area. They have a pop-up banner announcement on their web page that references the sound concern as well. wgtatv.com
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That is good news about MeTV (both 17 and 1023). However, H&I still has the issue and on the equivalent "higher" channel, too (e.g., 1177). Only, in my case, neither 232 or 1177 had ANYTHING showing just now (just an error)... perhaps they are working on those channels and we'll see some relief soon. Not holding my breath, though.
As of August 8, 2024 7:19 AM, I still have NO audio on H&I (232) and Story (233). Xfinity might want to look into getting these channels from another affiliate. Clearly, the one they are using is incompetent. Please put pressure on the affiliate, telling them to fix it now or they are gone. Xfinity is a big company and has alot of influence.
It is now August 8th and still the sound for H&I and story channels are mute. Movie and meTV have sound, at least for now, or until the the others are “fixed”.
Good evening @user_ocmkde, and happy Thursday, we hope you are having a fantastic Thursday and appreciate you reaching back out to let us know that Me TV is fixed. I see that you stated there is still no sound on H&I, is that correct? Are you experiencing sounds issues with any other channels at this time? May I ask what troubleshooting steps you have tried?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Did a little checking on this. Users have indicated problem was network based. As problem didn’t appear to be an Infinity issue, someone IDed the network for Me TV and H&I. Don know about Story TV or the other channel with this issue.
Note: This comment was created from a merged conversation
originally titled No sound on Me TV or H&I
Story Television (233) has a website: https://storytelevision.com/ However, I tried to send them an email through their "contact us" page and I was unable to type at all in the pop up form on that webpage. They have a Facebook page, but I'm not on Facebook anymore. You could try to contact them there. Their website says they are on Comcast and on Spectrum cable channels in Georgia, so maybe both are affected by the "no audio" issue?
So is Story (233) never going to have the sound restored? It's not my favorite, but I still pay for it and it should have sound. Just take it off, if you aren't going to fix it, and give us a credit until you can get another fully functioning channel. This is ridiculous.
rosemarym1 Thanks for your comment. Are you experiencing a similar issue with MeTV and H&I?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
nametagman
Visitor
•
2 Messages
3 months ago
This is not an xfinity problem. It has to do with the local station that carries the METV and H&I broadcasts. I'm not sure about H&I but METV comes through a facility in Toccoa GA. My guess is they know about it and probably are having problems fixing their audio equipment that must have broken down. This same facility in Toccoa had picture problems several years ago and it took weeks or months to get it fixed.
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user_zf17yw
2 Messages
3 months ago
Me tv 17 audio not working since last Saturday please get fixed!!
2
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user_mdyfh7
2 Messages
3 months ago
No sound on MeTv why ,please fix this
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Cjl2
Visitor
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2 Messages
3 months ago
How long does it take to fix this? It's been days now! We should get a credit on our bill when a channel goes down more than 24 hours.
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user_xumyo2
1 Message
3 months ago
Xfinity... are you planning to issue a refund for the fact that we have not been able to utilize at least 3 of your channels for going on 6 days now? I know you are passing the buck and claiming that it is not your network or systems causing the issue, but you are the one we pay. The buck stops with you. What is being done to fix this problem? When should be expect a resolution? The engineers must not be working very hard if they haven't fixed the problem in 6 days. What sort of financial compensation should Xfinity customers expect?
2
user_8ksa5l
5 Messages
3 months ago
This may take a while. The Decades Network ended on March 27th, 2023 to be rebranded as "Catchy Comedy," yet this WGTA Facebook page still displays the Decades logo in their banner photo. Mayberry in 1960's tv land is more up to date than WGTA. Also, their [Edited: "Invalid phone number"]
phone number which they published here in this Facebook page is disconnected. Time for a new affiliate! WUPA, the other Atlanta Me-TV (69.4) and Heroes & Icons (69.7 over the air) affiliate....both of which currently have sound over the air.
(edited)
1
caph12
Contributor
•
45 Messages
3 months ago
As of 1:00 PM on8/7/2024. MeTV does have audio working, however H&I(232) and Story (233) still have NO audio. Good news, but we need ALL of the channels working correctly - which we pay for.
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user_mdyfh7
2 Messages
3 months ago
We have no sound on 17 Me tv,H&I 232 ,I've have called nobody no nothing about it. In Hiram
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user_h1ehdc
1 Message
3 months ago
Good morning, Everyone,
I'm just checking to see if anyone has heard when H & I and/or Story Channels will have volume again.
I finally did get volume on Channel 17 as of yesterday. So, if anyone knows anything please let me know,
as very much appreciated. What an inconvenience this has been and yes, I'll too be going after some time
of credit for the prices, we are paying for this service. Have a great day everyone. I hope Xfinity is taking this on
board how unhappy we all are and are working on this problem.
LHW
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caph12
Contributor
•
45 Messages
3 months ago
As of August 8, 2024 7:19 AM, I still have NO audio on H&I (232) and Story (233). Xfinity might want to look into getting these channels from another affiliate. Clearly, the one they are using is incompetent. Please put pressure on the affiliate, telling them to fix it now or they are gone. Xfinity is a big company and has alot of influence.
(edited)
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user_bgw3nf
1 Message
3 months ago
It is now August 8th and still the sound for H&I and story channels are mute.
Movie and meTV have sound, at least for now, or until the the others are “fixed”.
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caph12
Contributor
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45 Messages
3 months ago
As of 8/8/2024 5:21pm, H&I now has audio. However, Story (233) still has no audio. One more to fix!
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user_k4dy6d
2 Messages
3 months ago
Did a little checking on this. Users have indicated problem was network based. As problem didn’t appear to be an Infinity issue, someone IDed the network for Me TV and H&I. Don know about Story TV or the other channel with this issue.
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caph12
Contributor
•
45 Messages
3 months ago
Story Television (233) has a website: https://storytelevision.com/ However, I tried to send them an email through their "contact us" page and I was unable to type at all in the pop up form on that webpage. They have a Facebook page, but I'm not on Facebook anymore. You could try to contact them there. Their website says they are on Comcast and on Spectrum cable channels in Georgia, so maybe both are affected by the "no audio" issue?
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caph12
Contributor
•
45 Messages
3 months ago
So is Story (233) never going to have the sound restored? It's not my favorite, but I still pay for it and it should have sound. Just take it off, if you aren't going to fix it, and give us a credit until you can get another fully functioning channel. This is ridiculous.
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