Metv and Decades networks

Make sure you are sending the direct message to XFINITY SUPPORT, not me directly.

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@Linda72​, Channel 359 has been Decades and is still showing Decades programming when you go to it and I think that is what you are seeing. The guide has it listed as MeTv+. It seems as though MeTv+ is what has disappeared. I spent almost an hour with xfinity yesterday and it got me nowhere. I am hoping that Decades is not gone as that is a go to for me.

Hi there @user_fe92d6! Thank you for reaching out to us here via Forums. Some channels and channel line ups do often change throughout the course of your account lifetime. I can look into this for you. Can you please send us a DM to start? 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@Linda72​   Just tuned into 359 and The Odd Couple is showing; however, the guide is listing Police Woman.   It says Decades at the bottom right on the guide, but the actual listings are under MeTV+.    They need to correct the listings for 359/Decades.   This is day 2 of the incorrect guide listings.  

@Linda72 I am glad to hear that it is now displaying the correct program information. Please let us know if it happens again. 

359 Decades has been removed from my x1 channel listing No ideas as to why

Thank you for reaching out @user_0dccaf. I can understand the disappointment when missing a favorite channel. Let’s take a look together and see what happened. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

Thank you I just sent message to support

@XfinityZacharyA​ thanks for nothing. Decades (359) is now totally gone, not just mislabeled ! Trying to refresh our system, but I’m not very optimistic.

Thanks for taking the time to bring this to our attention, @Jose_Canusee. We never want you to have trouble with streaming your favorite channels, but you're in the right place for help. Have you tried any troubleshooting so far? If so, please let us know what you've done. Also, are you connected to your home network when trying to stream Decades?

Hi XfinityJoshuaE

I am happy to report it is now fixed!!! I can stream both channels.

You work fast Josh.

Thanks.

We do our best to get back to our valued customers as quickly as possible. We know your time is valuable, so we never want to keep you waiting. It's great the issue was resolved!

However, I will note that certain channels are only available to stream while connected to your in home internet, so that may be why the channels were missing (if you tried streaming while away from home).

For the full list of channels you can watch while away, please check out this helpful article: https://comca.st/38sNfLm. Please let us know if there's anything else we can do for you, we're here 24/7!