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user_ajheab
1st Topic

Visitor

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1 Message

09/28/2026 5:39 PM

Messages from a collection agency

I am getting messages stating this: 

Your Xfinity account has been placed for collection with Credence Resource Management, LLC, a collection agency. Credence Resource Management, LLC will contact you to resolve your outstanding balance. Make a payment at —- California Debt Collector License No. 10316-99 TxtHelporStop

I have proof of payments in my Xfinity account so I would appreciate this being handled and given confirmation that my account is in good hands.

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Updated 

1 hour ago

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XfinityTommy

Official Employee

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3.3K Messages

1 month ago

Thank you very much for reaching out user_ajheab. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_du8p9u

Visitor

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1 Message

2 hours ago

I have also just received a message saying the same thing with Credence Collection and I am current on my bill. This needs to be fixed ASAP to not affect my credit

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XfinityChristy

Official Employee

 • 

3.3K Messages

 

user_du8p9u I can understand how concerning it would be to receive a collection message when you believe your account is current, especially with the worry about your credit. We’d be happy to take a closer look and see what’s going on. Please send us a direct message with your full name and service address, so we can review the account and help.
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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