Visitor
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1 Message
Messages from a collection agency
I am getting messages stating this:
Your Xfinity account has been placed for collection with Credence Resource Management, LLC, a collection agency. Credence Resource Management, LLC will contact you to resolve your outstanding balance. Make a payment at —- California Debt Collector License No. 10316-99 TxtHelporStop
I have proof of payments in my Xfinity account so I would appreciate this being handled and given confirmation that my account is in good hands.
XfinityTommy
Official Employee
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3.2K Messages
60 minutes ago
Thank you very much for reaching out user_ajheab. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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