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user_pow7gk
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Visitor

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1 Message

Thursday, October 2nd, 2025

Messages about returning old gateway

Hi! I am getting those messages from you every other day „Hi, Xfinity here. Did you get a new xFi Gateway? Please return your old Gateway that you are no longer using”. The thing is, I didn’t get any new gateway, still using the same equipment

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9 days ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

9 days ago

 

user_pow7gk Hello! Thank you for reaching out. If you didn't change any equipment, it's possible the notifications you are seeing are not actually being sent by us. Please don't click on any links within the messages you've received. We'll be happy to take a look at your account and double-check. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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