Frequent Visitor
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10 Messages
Message says my mobile number has been changed or is no longer in service!
Assistant is no help with this, I've already tried.
Starting last month I started having random problems receiving text messages. Now I can't send or receive texts or make or receive calls. I have called my number from my land line and from my work and get the message that the number is not in service, has been changed or is out of service. I have been getting billed consistantly with auto pay. Can someone explain what is going on?
CCChe
Official Employee
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6.9K Messages
2 years ago
Hello @LaineyP. We appreciate you for taking the time out of your day to bring this to our attention. I'm sorry to hear about the experience you're having with your mobile services. I want to ensure you're able to get in touch with an awesome Xfinity Mobile expert who can help you get this taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, where an Xfinity Mobile expert is available 24/7?
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