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MsIngrid
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10/05/2026 2:16 PM

Message received: Success! Your internet service has been recently activated. I did not order service.

Success!
Your internet service has been recently activated.
I received this email. At the bottom it says: If you did not request this email or recently activate your WiFi Gateway, please contact us immediately at 1-800-XFINITY
I can't get anywhere with the virtual agent because I can't sign in. I need a real person.

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Updated 

4 minutes ago

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EG

Expert

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121.9K Messages

33 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.6K Messages

4 minutes ago

 

MsIngrid Thank you for reaching out to us here to let us know about the issue. If you think you may be the victim of identity theft you can file a claim with Xfinity's Customer Security Assurance team at the following link https://www.xfinity.com/idtheftclaimform. 

 

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