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user_veotzu
1st Topic

2 Messages

Tuesday, November 7th, 2023 12:04 AM

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Memphis outage 11/2023

Our services have been down since early Friday 11/3. I have been unable to get any kind of answer or communication at all and this affects our household as few work from home. The outage map states that it affects >2,000 people and yet there is no communication? Looking for any insight into this matter, please.

Thank you,

Tim

Question

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, @user_veotzu! Thanks for spending the time out of your day to contact XFINITY over our forums' page for help with the service interruption and for patiently waiting for a response. My household has a few that work from home too so I understand the importance of having your services working. I am sorry to learn about this experience. You've brought this to the right team's attention. Are the services still down at this time? Additionally, I would like to let you know about another great way to monitor your service. It's via the digital option called the Status Center. Have you heard of it? Here is a great link for more details on troubleshooting, checking the connection status of your equipment, and for checking on the status of a service interruption. https://www.xfinity.com/support/status/ You will want to sign in with your XFINITY ID and password at the welcome page. To also ensure you receive a credit, scroll down to where it says "Tell us more about your experience in the Outage" Tips section at the bottom of the page. A form launches to determine eligibility for the credit. 

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user_veotzu

2 Messages

@XfinityGabriel​ thank you for your reply. Yes, the services are still down. Also yes I have become very familiar with the service center over the last 5 days. The service center works great. Everything has been listed as offline since 4pm cst on Friday-ish. And I am aware of the service credit option, but I also cannot apply for that until after the service has been restored anyway, and all I really wanted is just a time frame, or repair window

1 year ago

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XfinityAdrienne

Official Employee

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1.2K Messages

Thank you so much for clarifying that for us @user_veotzu! We can certainly look into things deeper with you on our end to see if we have an ETA to share. We can set up notifications for you to receive it once the interruption has been cleared too. Can you please send us a DM to get started? 

 

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1 year ago

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