Visitor
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1 Message
memory care resident bill
My dad lives in memory care and just received a bill???!!! He has free basic cable there. His name is spelled wrong on the bill and it says he has added Xfinity TV Latino. Ummm, he is not of sound mind to be adding anything on his own but I guarantee of all the services he might try to add, that would not be one of them. What's the angle here? He has lived there for 6 months but suddenly starts getting a bill. Seems like Comcast is taking advantage of the old and demented. Seriously, it is a memory care facility for God's sake.
sailorbear510
Contributor
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90 Messages
3 days ago
I don't think Xfinity is taking advantage of anyone. If there are issues with their account it is most likely that someone unauthorized gained access to their information and changed something in hopes that a change is not detected on the bill.
You should download the Xfinity App and log into your dads account to see a run down of changes that were made to the account.
Since it sounds like there may be possible fraud involved in the account you can view details here to file a claim https://www.xfinity.com/idtheftclaimform
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EG
Expert
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114.6K Messages
3 days ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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351 Messages
3 days ago
I completely understand the concern you have for your dad @user_crp6c8, I too will be concerned. Are you an authorize user on your dads account?
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