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user_jh7g23
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Visitor

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1 Message

09/20/2026 9:05 PM

Membership/Benefits Redemption Code

I need help getting my smartwatch redemption code reissued.

The system consumed my one-per-account Membership Benefit when I claimed it, even though the promotional code was never actually used. Can someone in Membership/Benefits please verify the code was unused and restore/reissue the benefit.

Thanks!!

Question

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Updated 

16 hours ago

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XfinityJohnG

Official Employee

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3.2K Messages

6 days ago

Thank you for reaching out to our team about that reward redemption issue. I will be happy to check further into that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

 Click "Sign In" if necessary

  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum | Xfinity Community Forum

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XfinitySara

Official Employee

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2.9K Messages

16 hours ago

Hello, @user_jh7g23! After confirming the original code was still active and ready to use, we heard that you'd be visiting an Xfinity Store in person, but we haven't heard from you in a few days. Has everything worked out for you?

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