Visitor
•
1 Message
Membership tier update not processing
Anyone have success getting their membership benefit tier corrected (upgraded) using a support ticket? I spent over an hour on the chat giving the details of all my past addresses and dates of service with Xfinity. I’ve been waiting almost a month now, blown past both deadlines that were asserted. I need the upgrade so I can replace my phone that is broken and receive the correct discount. So basically I’ve been using a broken phone for a month because of this. Xfinity Assistant says my ticket still has not been even assigned to an agent.
XfinityJosephA
Official Employee
•
2.4K Messages
2 hours ago
Hello @user_p9y160 we appreciate your post. Our team can help. We'll just need to work in a direct message, so we can locate your account and ticket. Please send us a direct message with your name and service address when you have a chance. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
You can see how to send us a direct message here,
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0