Membership status and rewards

I recently moved and transferred my services, I had and Xfinity technician install my wifi so it works. Now the problem is in my account I no longer see the diamond membership status and it is making enroll in rewards again. I was already enrolled in them and I can still open the peacock app and my account works there, but its just in my xfinity account where it doesnt show up. I just want to fix this issue but I couldnt get transfered to a live agent in the chat on the app.