Skip to main content
alluka2x
1st Topic

Visitor

 • 

2 Messages

09/05/2026 11:44 PM

Membership status and rewards

I recently moved and transferred my services, I had and Xfinity technician install my wifi so it works. Now the problem is in my account I no longer see the diamond membership status and it is making enroll in rewards again. I was already enrolled in them and I can still open the peacock app and my account works there, but its just in my xfinity account where it doesnt show up. I just want to fix this issue but I couldnt get transfered to a live agent in the chat on the app.

Question

 • 

Updated 

2 hours ago

11

1

0

Oldest First
Selected Oldest First
XfinityThomasA

Official Employee

 • 

3.8K Messages

3 hours ago

 

alluka2x - Thank you for taking Xfinity with you into your new home! When you have a moment can you follow the steps here to link your accounts then check and let me know if it helped after? Thank you! Manage multiple accounts with your Xfinity ID

 

2

0

alluka2x

Visitor

 • 

2 Messages

@XfinityThomasA​ it says my accounts are already linked but on my old address it obviously says inactive so what do i do

Like

Reply

3 hours ago

0

XfinityThomasA

Official Employee

 • 

3.8K Messages

 

alluka2x - Let's take a closer look together. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here