Jespochav1's profile

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12 Messages

Thursday, June 4th, 2026 4:43 PM

membership reward issues

Is there a way to contact membership rewards about two of my redemptions not being able to use on fandango and amazon?

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Official Employee

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2.8K Messages

5 hours ago

 

Jespochav1 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re running into issues with those redemptions, I know that’s frustrating when you’re trying to use your rewards.

 

I’d be happy to help take a closer look. Are you seeing an error when you try to redeem them on Fandango or Amazon, or are the codes not being accepted at all? Also, were both rewards recently redeemed?

If you can share a bit more about what you’re seeing, I can help point you in the right direction or get this looked into further.

 

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