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Jespochav1
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12 Messages

Thursday, June 4th, 2026 4:43 PM

membership reward issues

Is there a way to contact membership rewards about two of my redemptions not being able to use on fandango and amazon?

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XfinityChristy

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5 hours ago

 

Jespochav1 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re running into issues with those redemptions, I know that’s frustrating when you’re trying to use your rewards.

 

I’d be happy to help take a closer look. Are you seeing an error when you try to redeem them on Fandango or Amazon, or are the codes not being accepted at all? Also, were both rewards recently redeemed?

If you can share a bit more about what you’re seeing, I can help point you in the right direction or get this looked into further.

 

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Jespochav1

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Hello. Today I redeemed the below and after inputting the code, amazon having me login, I get an amazon page saying: There was an error accepting the invitation. I was able to figure out the fandango code that I was having issues with.

$10 to shop our Books Behind Award-Winning Movies Bookshelf
Books Behind Award-Winning Movies Bookshelf
Amazon
Lights. Camera. Action on your next great read.
Your Amazon promo code

[Edited: "Personal Information"]

(edited)

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5 hours ago

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XfinityChristy

Official Employee

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2.8K Messages

 

Jespochav1 Thanks for those details. Let's take a closer look from my end and see how I can help. We do have a few things that can done to help with this. To get started please send me a direct message with your full name and address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 
 

 

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4 hours ago

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Jespochav1

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just sent direct message, thank you

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4 hours ago

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