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user_6fgclz
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1 Message

10/24/2026 1:29 AM

Membership benefits that cannot get access

Hi, i got back in May 2026 2 tickets for universal (any of the 3 parks in Florida) but the moment i tried to reedem to go this weekend but everytime i tried to put a password and was denied. i called Universal Florida, could not be done. I also called customer service and after reviewing customer service asked me to try to go to Xfinity store. I did it today and they could not fix.

Let me know if there is something can be done, those 2 tickets expires on Sunday October 27.

This is the message:

You’re going to Universal Orlando! To claim your 2 tickets, copy your code and select “Redeem code” to be taken to Universal’s site to sign in or create an account. View redemption steps in more detail.

Your Universal Parks promo code

RCKEXH6RJNK9PMYC

Use By October 25, 2026

How to use

  1. Paste the code during step 2 of the account creation process

    Select “Add Redemption Codes” if you already have an account.

  2. Select “New Order” in the top menu

    Choose “3-Park 1 Day Park-to-Park tickets” under Product Selection

  3. Pick a ticket quantity (2), date for your visit before 10/25/26, and check out by 10/25/26

    Tickets will be sent to your email

Question

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Updated 

2 hours ago

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XfinityOrlandoM

Official Employee

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3.9K Messages

2 hours ago

@user_6fgclz

Thanks for reaching out to us. We apologize for any issues you're having with your membership offer. Please send us a direct Message including your first and last name and complete service address

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

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