Regular Visitor
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17 Messages
Membership benefits gone
I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid.
Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried again. I can’t access any of it as it says I’ve never redeemed any rewards, which is incorrect. I’m logged into the account correctly and as I always have previously without problems. It looks like from this forum, other users are experiencing similar problems
thanks for your assistance
npbodenburg
Visitor
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3 Messages
5 hours ago
The same thing happened to me
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XfinityKei
Official Employee
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2.6K Messages
5 hours ago
@MNmama16 I'm sorry to hear you're having an issue with our rewards site. Thanks for letting us know of the troubleshooting steps you've tried. I am happy to troubleshoot with you to resolve your concerns.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_n8smea
Contributor
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28 Messages
3 hours ago
Another forum thread with about a dozen users reporting the same issues:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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