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TruGambit
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Thursday, June 25th, 2026 11:52 PM

Membership benefits Free movie 06/18

Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.

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2 hours ago

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XfinityThomasA

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3.6K Messages

6 days ago

 

Hello, user_vo5m7b! Hello, and thank you for choosing Xfinity and joining us here on the Xfinity Forums. We appreciate you taking the time to reach out. I completely understand how disappointing it can be when you’re excited to redeem a reward and it’s no longer available. The specific reward you were trying to claim was offered in limited quantities, and unfortunately, by the time of your attempt, we had already run out of the Rise of Gru movie.
To explore the perks currently available to you, you can log in with your primary Xfinity ID through the free Xfinity App or by visiting the Xfinity Members website. For full details including eligibility, availability limits, and any restrictions; you can click directly on each reward tile within the app or your online rewards dashboard.
We truly appreciate your understanding and your continued participation in the Xfinity Member program. Thanks again for reaching out, and I hope you have a wonderful day!

 

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TruGambit

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I can understand that, however it was not the case. When I redeemed it through the app it was still a selection and not showing that that particular option of the three had already hit capacity. It gave me the option, I selected it, yet it just decided to give me a different movie all together. Afterwards I even tried going back in to see it in my history and it doesn't even show up as a redemption. It's like it was removed entirely due to some mess up behind the scenes. Same with this weeks offer of San Andreas, doesn't even show up as out of stock just doesn't show up at all.

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6 days ago

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XfinityAbel

Official Employee

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371 Messages

@TruGambit, thanks for confirming that was the case, I'd like to do everything I can to ensure you are able to take advantage or the Member Perks and Benefits. Please send a direct message including your full name and service address, and we can get started anytime.

 

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6 days ago

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user_42fdc9

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2 hours ago

I had this exact issue happen. Contact customer support, who said they would fix it and I still do not have my copy of Rise of Gru in my account

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