Visitor
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2 Messages
Member-Owned Router Options for Xfinity Fiber service (EPON)
I need help with switching to Member-Owned Router
If your community is served by Xfinity fiber (EPON), you may now be eligible to use your own third-party Ethernet router directly with the Optical Network Unit (ONU). Previously, EPON locations were required to use an Xfinity-provided device (XB7 or XER10) as part of the service setup and could not use their own modem.
Now, if you live in an eligible community, you can request to use your own-third-party Ethernet router at no additional cost. You’ll be able to connect a compatible retail router directly to the ONU using an Ethernet cable. If you are interested in making this change, please connect with our team to facilitate the swap.
XfinityRaf
Official Employee
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1.5K Messages
3 hours ago
Good evening @user_zqhwo7. Our team can assist with your request to swap out the EPON equipment on your account. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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