Visitor
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1 Message
Member equipment swap help
Trying to swap from the xb7t to my Asus router through customer service and they keep getting confused saying it's not compatible despite having EPON (not coax) ONT setup.
Can someone help me set it up please? 🙏
EG
Expert
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122.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
3 hours ago
Hi there, Thanks for reaching out to us on the Forums! We know how frustrating it is to try to replace the XB7 with your own modem. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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