Visitor
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1 Message
Member benefit, free movie not showing
I got a push notification saying I could watch the movie Inception for free last weekend. I accepted the offer, but when I tried to watch it Friday night, it was not in my purchases. I tried again on Sunday night but it still wasn’t there. I tried to contact Xfinity support , but when they said they needed to send a confirmation code to either my phone or email, I responded to send it to my phone, and then I didn’t get a code, or any response from after that. Thought I would try again on this forum through direct message. Now I can’t find the direct message option.
XfinityQuemekia
Official Employee
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1.3K Messages
8 hours ago
Welcome back, and thank you for reaching out to us here @user_ys5wrg! Sorry to hear about your experience missing the code during your last attempt.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I would be more than happy to dive right into this, so we can get it sorted out!
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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