Me too

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, user_n7fkpo. Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. If you feel you are in immediate danger; contact your local law enforcement immediately and file a report to ensure your physical safety. If you feel you are not in immediate danger please document the incident by collecting information that can support an investigation including:

Emails illustrating the harassment, including the email headers.
Time-stamped screenshots and URLs that display the harassment.

If you believe we can assist in your harassment investigation, send an email to abuse@comcast.net with the subject line "Harassment Investigation" and attach all evidence you can provide us to support in the investigation.

While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.

If you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here. 

There are additional ways you can be proactive to ensure protection of your Xfinity account. First and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-xfinity (800-934-6489) to verify if the communication is legitimate. Our team would also be happy to help verify commnication and help in every way we can too.