MDU Technician

Question

I signed up for Internet 2/13/26. Since then I have had several phone calls and 3 technician visits, with no resolution or information. I recently moved into a condo and after several visits from a technician saying they were going to escalate a ticket to get an MDU tech to install a new line for me, I have no information, no calls, just 12 days with 0 service. How do I get in contact with the correct department?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMartyR · Answer

Jjans Thank you for reaching out to us over our Xfinity Community Forums. It sounds like our local technician team was unable to get a signal to your unit, and a multi dwelling unit rewire service order is needed. These jobs can take some time to complete. The jobs may involve our construction team, or outreach to the condominium association may be needed. Additional costs may be involved, and permits may need to be acquired before the work can begin. Did the local technician team that you have worked with so far mention a timeline at all?

Customer Service

Jjans

MDU Technician

EG

XfinityMartyR

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