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user_9mq5zc
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Monday, November 25th, 2024

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MC MAC

I’m trying to connect my new router because we moved houses but it keeps saying MC MAC number can’t be identified 

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10 months ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

10 months ago

Good evening @user_9mq5zc, and thank you for reaching out on our Community Forums with your activation issues, we appreciate it. Thank you for letting us know that you are having issues connecting your router and that it keeps saying MC MAC number can't be identified. To confirm, are you trying to activate your equipment using the XFINITY app? Are you using an XFINITY gateway or third party equipment? 

 

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user_9mq5zc

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I’m using the Xfinity app 

10 months ago

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XfinityAlyssaA

Official Employee

 • 

2.2K Messages

Thank you for confirming you are using the XFINITY app @user_9mq5zc, we appreciate it. To confirm, are you trying to activate XFINITY equipment or third party equipment? Is your router a modem/router combo or a standalone router? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

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