C

Tuesday, February 13th, 2024 12:35 AM

Maximum speeds on copper braid coax cable

I recently had a tech out for an install who said he couldn't install a modem because all our coax cable was quote "copper braided cable", and that it would cause too much interference. Is this correct, and if so, is there a solution? Slower speeds are acceptable if need be.

Official Employee

 • 

385 Messages

16 days ago

@chcpeter Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

5 Messages

15 days ago

So speaking to Xfinity support, no one has been able to answer my relative simple question about whether cable variety is a valid reason to not connect service.

Official Employee

 • 

1.2K Messages

Hey, @chcpeter. Thanks for your comment. Our technician would be the one to determine this. If they said the type of connection you have can cause interference, that is most likely the case. But the new tech can double-check and answer any other questions for you. I see the visit was scheduled for today. How did it go? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here