Visitor
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1 Message
Maximum outage credit limit
[REMOVED: ADDRESS]
I have experienced a significant uptick in outages.
I work from home.
I lose money when Xfinity internet is down.
After a few claims for outages. Your system says that I am not eligible due to reaching the limit for outage credits.
1. What is the limit?
2. If Xfinity service issues continue, credit should continue.
3. Please review my account for outages over the last two months and apply credits for all outages.
By the way...I have to use my cell phone to send this message, because my internet is down again.
XfinityMatthew
Official Employee
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1.5K Messages
5 hours ago
Hello @user_nudd5k I'm not sure on the specific limits on the credits provided by the assistant. But we can still manually credit the impacted days for you. We'd be happy to see what is going on with the interruptions you are experiencing. Please send us a direct message with your full name and the service address, so we can locate the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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