Visitor
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1 Message
Maximum number of attempts
I don’t realize my number lock was on so when I went to activate my new phone in the app it wouldn’t activate. It now says I have reached the maximum number of attempts. Chat says I have to go to a store but there isn’t one close to me, open past my working hours and I’m leaving town Friday.
Someone help!
XfinityBillie
Official Employee
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4K Messages
3 hours ago
@user_o5myfo Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I can definitely understand the frustration if you are running into errors activating a new phone. Just to clarify, was this an existing line with Xfinity Mobile, or was it a port in from another carrier that had the number locked?
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