Visitor
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1 Message
Max with ads
Good evening. I'm signed up for Max with ads and trying to cancel it. I chatted with an Xfinity assistant on the chat who told me I have to cancel through Max. When I go through Max, it tells me I'm being billed through Xfinity (which I am) and need to contact them to cancel. I'm unable to find anywhere to cancel and the Xfinity chat assistant was unable to help. Any guidance? Thanks!
XfinityRaf
Official Employee
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963 Messages
3 days ago
Good evening @user_z9tyhe, and thanks for taking the time to post your request for help to cancel Max. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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