Max subscription

Hi there, @user_pim2xf ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry that you are having trouble trying to cancel your MAX, I know how frustrating that is for you. I'll be more than happy to assist you with getting MAX removed from your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

It was a pleasure, @user_pim2xf chatting with you in private and getting you taken care of. Please don't hesitate to reach back out if there is any other questions or concerns we can assist you with.-Richard