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Visitor

 • 

2 Messages

Wednesday, April 30th, 2025 5:02 PM

Max account

I had Max in my package and now it’s gone. What happened?

Official Employee

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2K Messages

1 day ago

@user_ykq5yc

 

Thanks for reaching out to us about your Max subscription through Xfinity. To clarify have you made any recent changes to your services?

Visitor

 • 

2 Messages

1 day ago

I didn’t make any changes. 

Official Employee

 • 

2K Messages

@user_ykq5yc 

 

Thank you, did you have a paid subscription for Max were you paying that through your Xfinity bill or were you paying that directly through Max?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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