Visitor

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1 Message

11/06/2026 11:55 PM

Massive Waste of Times

Over the past 14 months, I have spent more than 16 hours trying to get my  Xfinity Mobile account sorted. It has been a huge headache for me, and now that it's been only a month that it's been sorted out, I can feel normal enough to post a complaint about it. [Edited: Inflammatory] Comcast, read my account notes. I've been told not once, not twice, not three times, that it was corrected, only for the same problem pop up every single month since May (until last month). I spent so much time talking to Xfinity messaging customer service, being lied to, being directed to my local Xfinity store, where they were UNABLE to help me and were so confused as to why I went there. It made me feel like a fool. Thankfully  it's resolved, but I received NO COMPENSATION for my suffering, my headaches, my wasted time, my terrible customer service. I am beyond upset 

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Official Employee

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3.5K Messages

4 days ago

 

user_e8tl9l Hello! Thank you for reaching out. We are sorry to hear about the experience you had while trying to get your mobile account taken care of. We are glad to hear that you got everything resolved. In regard to your comment about compensation. We completely understand that your time is valuable, and we recognize the frustration and inconvenience this situation has caused. While we can review your account for any applicable service-related credits, we’re unable to provide compensation for personal time spent resolving the issue.

 

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