Visitor
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1 Message
Massive price jump
My contract ended and my bill jumped to over 60% the moment my contract ended. I'd like to see what current promotions or 5-year rate locks are available for my account before looking at local competitors, but happy to go elsewhere as always too.. any advice?
XfinityJosephA
Official Employee
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2.3K Messages
21 days ago
You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
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XfinitySara
Official Employee
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2.6K Messages
3 hours ago
Hello again, @user_c3yr9o! After discussing available prices and plans, we left things alone while you considered your options. As promised, I wanted to check back in after a few weeks, and I don't see that anything has changed on the account. If you still need us in any way, please don't hesitate to reply here or to our last DM. Otherwise, feel free to create a new post down the road if necessary! Our team remains here to help you find something that works for you (and allows you to keep some of the best service around!)
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