Visitor
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1 Message
Marking underground cables
I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.
EG
Expert
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117.6K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.1K Messages
1 hour ago
Hello user_p7njyy 👋 I appreciate you coming through our community with your concern, and you're in the right place for help! When it comes to utilities being marked through JULIE/811 tickets, our local teams are exceptionally thorough to mark any lines that could lead to potential conflict during purposed projects, so rest assured if you've been alerted that no conflicts were found within the parameters of the work you're trying to do, you are free to begin without worry 👍
For more information on these requests, please check out xfinity.com/support/articles/call-before-you-dig. We're here if you have additional questions.
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