Visitor
•
2 Messages
Marketing Ads/Email Address/Overcharging
1) I’ve toggled off ALL marketing ads but am now getting them daily from you, often more than one.
2) You (Xfinity/Comcast) are sending emails to the old Comcast email address I haven’t used in years, which forward them to my real email address. I’ve told customer service at least half a dozen times (by phone) I haven’t used that email address in years. Same with a comcast phone number they keep checking to see if it’s ours. No, it’s not.
3) The plan we were on that you promised would not go up keeps creeping up until now it’s about $35 a month higher than promised.
I’ve tried to post this three times.
You are pushing us to leave Xfinity. It’s exhausting to deal with you. You make everything difficult.
And no, I will *not text to customer service about these problems. They’re too complicated and long term. I’d need to spend 30 minutes explaining everything.
XfinityVianney
Official Employee
•
2.1K Messages
2 months ago
Thank you for reaching out and creating a new post. I see you've outlined multiple concerns, and I can certainly do my best to help with each line item. I see the emails are going to the "old" email, which is then automatically forwarded, and you don't have access to this email or used it in years. You toggled off all marketing ads with your new email, but it hasn't prevented more emails from coming in.
In addition to these marketing email concerns, I see you want to cover your current rate. I understand it has increased, and you're looking to explore options that can provide some savings. No problem, we've got you covered. We are a full-service team, so you're in good hands.
We do work primarily on this platform via public posts or direct messages. You can call directly if you feel this wouldn't be the best platform. That said, I request you give us a chance to help get this cleared up. I ask that you please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0