Marketing Ads/Email Address/Overcharging

1) I’ve toggled off ALL marketing ads but am now getting them daily from you, often more than one. 

2) You (Xfinity/Comcast) are sending emails to the old Comcast email address I haven’t used in years, which forward them to my real email address. I’ve told customer service at least half a dozen times (by phone) I haven’t used that email address in years. Same with a comcast phone number they keep checking to see if it’s ours. No, it’s not. 

3) The plan we were on that you promised would not go up keeps creeping up until now it’s about $35 a  month higher than promised.

I’ve tried to post this three times. 

You are pushing us to leave Xfinity. It’s exhausting to deal with you. You make everything difficult. 

And no, I will *not text to customer service about these problems. They’re too complicated and long term. I’d need to spend 30 minutes explaining everything.