Greetings, @user_um4amc! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service plan. You have definitely come to the right place for assistance.
The official Xfinity employees on this community forum, myself included, are all part of the Digital Social Media Team here at Comcast. Any of us would be more than happy to assist you with your service plan, but this is a digital platform where we communicate in writing through open public posts and secure direct messages, both for the convenience of our customers, and to preserve a permanent record of all our interactions. We are not a call center, but we can still do anything they can do over the phone. We also have the distinct advantage of following a single issue until it is resolved.
Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you. We are here for your support. If you would still prefer to speak to someone on the phone, you can call 1-800-266-2278 or 1-800-934-6489.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
XfinityJamesC
Official Employee
•
3.2K Messages
12 hours ago
Greetings, @user_um4amc! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service plan. You have definitely come to the right place for assistance.
The official Xfinity employees on this community forum, myself included, are all part of the Digital Social Media Team here at Comcast. Any of us would be more than happy to assist you with your service plan, but this is a digital platform where we communicate in writing through open public posts and secure direct messages, both for the convenience of our customers, and to preserve a permanent record of all our interactions. We are not a call center, but we can still do anything they can do over the phone. We also have the distinct advantage of following a single issue until it is resolved.
Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you. We are here for your support. If you would still prefer to speak to someone on the phone, you can call 1-800-266-2278 or 1-800-934-6489.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0