Visitor
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1 Message
Manual Unlock Request: iPhone 13 mini paid in full (Ticket #[Edited]
I am contacting you regarding a network unlock for my iPhone 13 mini (IMEI: [Edited: "Personal Information"]).
This device was paid in full years ago. While I have an open ECM Ticket #[Edited: "Personal Information"], your phone support continues to refuse the unlock due to a recent service billing dispute. Since this hardware met all eligibility requirements for an unlock years before any current billing issue, I have officially filed a formal complaint with the FCC.
I am requesting a manual override to process this unlock immediately. Holding fully-owned hardware hostage over an unrelated service bill is a violation of the CTIA Consumer Code that Xfinity agrees to follow. Please escalate this to the Executive Mobile Team and confirm once the unlock signal has been sent to Apple's servers.
For verification
[Edited: "Personal Information"]
Old address when purchased iPhone 13 mini
[Edited: "Personal Information"]
ACC#[Edited: "Personal Information"]
Current address[Edited: "Personal Information"] ACC#[Edited: "Personal Information"]
XfinityEricB
Official Employee
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3K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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