Visitor
•
1 Message
Manual override - re enter checking acct
Hello,
I have xfinity home internet.
I am requesting a manual override so I can re-enter my checking info for auto pay.
Your customer service keeps pushing me to go online. Online keeps pushing articles. After 3 hours, i talked to someone on the phone that tried to resolve my issue, but did not do it right before hanging up.
My bill is supposed to be $50/ month for my home internet. The xfinity associate keyed my checking info incorrectly that I handed him day 1. It was off by 1 digit. I want auto pay from my checking to keep my rate at $50.
Because of the bad charge, the system will not allow me to set up through my bank. Can you please escalate to an person that can legitimately help me by letting me re enter my checking account information. Until then, I will need to dispute the bill with my credit card every month as the charge is not what I agreed to & is through xfinity error that xfinity is refusing to resolve.
Thank you,
[Edited: "Personal Information"]
Sent from AOL on Android
EG
Expert
•
117K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
2.3K Messages
7 hours ago
@user_v2j269 I’m sorry to hear of the issues you're having with your autopay. I can certainly understand your concerns when you've reached out multiple times. I would like to set the correct expectations we do not have the ability to enter banking details, credit card information or take payments via social media. I am happy to help you with getting this resolved.
As a friendly reminder Autopay can take up to 45 days to become active after you set it up. Here are some details on autopay and how it works https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
Our Xfinity App is free to download and in my opinion the best place to manage autopay. You can log in with your primary username and password to manage your payments. You can edit it to add the correct digit, or you can delete it altogether and reenter it.
I have a link with those steps here https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments
Are you seeing any error messages about payment restrictions?
Can you tell us what happens when you try to enter your bank information?
(edited)
0
0