Skip to main content

    Support

    Offers

U
user_jsu5c3
1st Topic

2 Messages

Monday, June 24th, 2024 12:13 PM

Closed

Manager/supervisor immediate assistance

I recently got Xfinity.  While on chat I decided to upgrade my account. I was assured all options (TV, WiFi) were included.  I was quoted a lower price than I had before.  Come to find out TV/cable was not included  This package.  I questioned it 4 times before and after signing up and was told it was included.  Bottom line is my bill more than doubled and was more expensive than what I originally had.  I have all transcripts to show this.  It was a bait and switch.  It’s very frustrating and I need assistance from someone who has authority to fix this because the people on the phone “can’t “ do anything about it.  Thank you

Question

 • 

Updated 

1 year ago

34

1

0

XfinityJosephA

Official Employee

 • 

1.8K Messages

1 year ago

Hello, @user_jsu5c3 our dedicated team will do all we can to help you on Forums. It sounds like we need to focus on subscribing you to the services you need. Have you already logged in to www.Xfinity.com to view service options? If you go to "Change Plan" you may be able to select the right plan and save some time. If this does not help or if you don't see the services you need please let us know. I realize we may need more details to fix the situation, but we'll always attempt to find a resolution we can share in public first. 

2

0

user_jsu5c3

2 Messages

Thank you.  Yes I have tried changing plans online.  I actually talked to 11 different people yesterday.  None were able to help me.  They kept transferring me.   What I think I need is to get someone on the phone who can help and able to make decisions and changes without transferring me to anyone else.  I have all transcripts, I just need someone who has done authority.  How can I do that?  Thanks 

1 year ago

0

XfinityJosephA

Official Employee

 • 

1.8K Messages

 We'll always aim to provide as many avenues to help s possible. We can take a closer look at your account if you send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here