Visitor
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3 Messages
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a manager o Lu to be hung up on. This is unacceptable. I asked for a tech to come out the following day. A tech that could not speak English said they would be there at 5 the following day. This is a lie. The soonest tech to come out is Friday. This would be nine days without cable. Stated they would give me 4.00 credit. This is a joke. This needs to be fixed in the next 24 hours or I will contact Verizon to take over my services.
user_vazmyl
Visitor
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3 Messages
23 hours ago
Found the email address for Comcast board. When I told the rep I would provide the tapes of these calls, her response, “Ai don’t care”. This is absurd. I will not have cable for 7 days by the time a rep shows next Friday. I wasted an entire day for a tech that did not show. This is it for me. Verizon. Here I come.
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EG
Expert
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118.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.3K Messages
2 hours ago
Hi there @user_vazmyl , I’m really sorry to hear about your experience this is absolutely not the level of service we want for you. I can understand how frustrating it must be to go without your cable service for so long, especially after multiple calls, missed appointments, and not getting clear support. Can you please DM me your full first and last name along with your full service address so that I can look into this further for you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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