Visitor
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1 Message
Management
I was contacted by a xfinity manager, promised a locked in 5 year price & upgrade service once my new billing cycle started. It started and I still have [Edited: "Inappropriate Language"] internet with a [Edited: "Inappropriate Language"] price. I need thd promised changes now!! HELP!!
XfinityJohnG
Official Employee
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3K Messages
14 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any recent orders and service issues from our end. In order for me to access your account details you will have to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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