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Monday, April 14th, 2025 12:43 AM

Management Escalation Callback

I will not waste another moment of MY TIME. I was promised a callback from Upper Management within 48 hours, 2 EEEKS AGO. 

Official Employee

 • 

3.2K Messages

4 days ago

 

user_fige8u Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand your time is valuable and would love the opportunity to further assist you with any questions or concerns that you may have. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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