Visitor
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1 Message
Managed WiFi Credentials
Writing here as a last resort as I've tried at least 5 times throughout the day today. In short, I live in an apartment with bulk services/billed through rent and managed wifi. I received the invitation to activate my Xfinity ID, but have not received a follow-up email with access credentials. In the app, the error I receive is "Sorry, we couldn't find your user information. We were unable to identify you as a resident of the building. If you believe this is in error, contact your property manage or our support team at __."
I have spoken to several representatives who promised I would receive a call-back, but either do not call or are unable to help. I am urgently looking for assistance as I am unable to complete my work.
XfinityVianney
Official Employee
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2.5K Messages
2 hours ago
Thank you for creating a new post. I appreciate you taking a moment to give us a shout. I saw you sent a direct message, and I will follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message to our team is a violation of the community guidelines. We ask that in the future you wait for our reply to your post, so we can better track your case and concern. I am grateful for your understanding.
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