Managed WiFi Credentials

Writing here as a last resort as I've tried at least 5 times throughout the day today. In short, I live in an apartment with bulk services/billed through rent and managed wifi. I received the invitation to activate my Xfinity ID, but have not received a follow-up email with access credentials. In the app, the error I receive is "Sorry, we couldn't find your user information. We were unable to identify you as a resident of the building. If you believe this is in error, contact your property manage or our support team at __."

I have spoken to several representatives who promised I would receive a call-back, but either do not call or are unable to help. I am urgently looking for assistance as I am unable to complete my work.

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XfinityVianney

Official Employee

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2.6K Messages

1 month ago

user_9qdkw5,

Thank you for creating a new post. I appreciate you taking a moment to give us a shout. I saw you sent a direct message, and I will follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message to our team is a violation of the community guidelines. We ask that in the future you wait for our reply to your post, so we can better track your case and concern. I am grateful for your understanding.

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user_71ahrr

Visitor

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1 Message

2 hours ago

Exact same issue. I have been forwarded to “someone who can help” 5 times this morning with no resolution.

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XfinityRoberto

Official Employee

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2.3K Messages

Hi there and welcome to Comcast. I am sorry to hear that you have not been able to get a resolution for your concerns. You are in the right place and we are happy to take a look at your concerns today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

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2 hours ago

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Customer Service

user_9qdkw5

Managed WiFi Credentials

XfinityVianney

user_71ahrr

XfinityRoberto

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