Manage plans

Hello, @user_b3b9d2, thank you for bringing this to our attention! We want you to be able to view the plans available to you at your leisure and convenience. It would be our pleasure to help! Is this issue isolated to the app or do you get the same message on the website as well? 

@user_b3b9d2, thank you for sharing that with me! Since we are going to need to ask for some more specific information about the account, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

I have the same problem in the app and the website

I have the same problem. This is ridiculous in 2022. I have Comcast Phone and Internet and I'm considering switching from DirecTV to Comcast. I want to be able to compare plans, pricing etc. and decide what package I might like and see if it is better financially. I don't want to do that real-time with someone on the phone, likely pressuring me to switch. This is silly enough to make me not want to switch.