manage plan

I changed my plan by calling a live agent on May 31, 2026. However, since that day, I can not get manage plan to work when I login xfinity.com. This has been going on for 2 weeks now. I have called support several times, and they say, we are aware of it , and will fix your account. The main reason I want manage plan to work is to modify streaming packages, specifically remove extra addon like ad free for additional fees. The message I get when I try manage plan is:

Your order deserves a little more attention.

Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now.

Call 1 (877) 338- 9791

I have called that number several times, but the person who answers can not fix it.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

118.5K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityMarcus

Official Employee

•

2.2K Messages

17 hours ago

bob_janes thank you for using the Xfinity Community Forums page to reach out today. Let's address your plan management together.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

0

Customer Service

bob_janes

manage plan

EG

XfinityMarcus

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