Visitor
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1 Message
Manage plan
I am trying to find someone to help me manage my plan but I cant get a hold of a live agent. AI does not know the answers to my question. And when I call all of the customer service numbers it disconnects. horrible
Visitor
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1 Message
I am trying to find someone to help me manage my plan but I cant get a hold of a live agent. AI does not know the answers to my question. And when I call all of the customer service numbers it disconnects. horrible
XfinitySean
Official Employee
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228 Messages
3 months ago
Hey there user_rxbg4u! I apologize that you weren't able to get to an agent over the phone. You came to the right place, and we'd be more than happy to go over your plan to see what we can do for you! Were there any specific changes you had in mind or any promotions you've seen that you would like to discuss?
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user_rot27h
Visitor
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2 Messages
4 days ago
I am also wanting to CANCEL MY TV STREAMING SERVICE but finding it difficult to get support to do this!
The local store employees could not get it done, the online AI Assistant could not get it done.
As a loyal customer who pays my bill on time, how do I get the support and excellent service I expect?
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