Visitor
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1 Message
Making an appointment to move exterior wiring
Out electrical box and mast is moving to not go over a new hot tub. The cable line is on the old mast and needs to move to the new mast. How do I make an appointment for this? I tried to do it on the app but could not get xfinity assistant to understand what I was saying or give me a representative
XfinityMelinda
Official Employee
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475 Messages
5 hours ago
Hello @user_wzh3kg! Thank you for reaching out on our Community Forum. We understand you're having the electrical mast relocated and need the Xfinity cable currently attached to the old mast moved as well. You've come to the right place for assistance.
To make sure we understand the request correctly, is this the aerial Xfinity line that runs from the utility pole to your home? Also, has the new mast already been installed, or is that work still upcoming? We'll be happy to help determine the appropriate next steps.
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